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This policy does not apply to our novelty items, which are not eligible for a return or exchange. Should you have a defective novelty item, please contact our customer service department prior to shipping the item back to discuss and help us assist you with a replacement.
Approved item(s) for return or exchange is to be sent within ten (10) days of receipt, along with the packing slip(or invoice) completed on the backside indicating the information necessary to process the return or exchange, to PlatinumO 992 Brook Forest Ave, Suite 1045, Shorewood, IL 60404. Shipping charges for items sent back for return or exchange are the responsibility of the customer, unless sending back defective merchandise. PlatinumO does not charge a shipping fee for exchange orders when sending the replacement back to the customer.
Returns that smell of smoke, body odor, or are without original packaging will not be accepted at any time and will be returned to the purchaser.
Novelties:
Adult toys and marital aids are sold as novelty items only. PlatinumO will not accept returns or exchanges on novelty items. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STDs. PlatinumO makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of, or fitness for a particular purpose. Buyer holds harmless the seller for any liability.
Should you have any questions at all, please feel free to contact us via:
Contact Us
E-mail Sales@Platinumo.coPlease allow 24-48 hours to respond to your e-mail.
